Exactly How Much Information Is ‘Too Much’ Information…?

Seminars … Meetings … Bootcamps … Workshops. Call them whatever you want – I have been there at literally hundreds of them.

At some point, usually just before the first coffee break … somebody will be talking about the challenges we all face in this business and utter the phrase ‘there’s too much information out there’ or complain about ‘information overload’ … and nearly everybody else in the room will nod sagely. Continue Reading

Watch Your Bottom Line Grow by Having The Greatest ‘Guest Experience’ Around…

‘Guest Experience’ … yes, it’s one of those phrases that make us cringe, the kind of phrase invented by those who call a drainpipe a ‘Rainwater Management System’ and has the sole purpose of making something sound more important or complicated than it actually is.

Unsurprisingly, you’ll find that in the US, they are very big on the whole ‘Guest Experience’ thing – and do you know what? … It ‘sort of’ actually works… Continue Reading

Go On, Be Original – It Will ‘Take Their Breath Away’…

Regular Lowedown readers will know that one of the things I believe in very strongly is that to be successful, a key factor is injecting some of your own personality into everything you do … as this will make you memorable in your customers eyes, and stand out against a backdrop of what are often faceless, identical alternatives. Continue Reading