Why ‘Hyperspace’ Isn’t Necessarily Better Than A Snail’s Pace

It seems these days we can have pretty much anything we want, delivered or downloaded to wherever we happen to be, in just a matter of moments … my question today is – because we can do things ten times faster than we could five years ago… does that present just as many issues for us as when things arrived really slowly – quite literally, bit by bit…? Continue Reading

Ignore This Simple Rule And Watch Your Customers Just Fly Away…

What’s the lesson here? … when you mess up badly, (something we all do occasionally) and the customer comes up with a simple way to make it ‘right’ … then just do it an don’t try and be clever. Continue Reading

Why it’s Better To Be Occasionally ‘Lightweight’ Than Permanently ‘Lite

I have just returned from a short break with ‘She Who Must…’ port tasting somewhere nice and warm, and while overall I had a splendid time, It started with me thinking the natural order of things had been thrown into chaos and the world had, quite simply, gone mad… Continue Reading