Don’t Be Guilty of Premeditated Stupidity…

The ‘Pièce de Résistance’ of utter daftness though, is when we see something that not only inconveniences the customer, serves no purpose whatsoever AND potentially costs the company that makes it both customers and money… Continue Reading

Ignore This Simple Rule And Watch Your Customers Just Fly Away…

What’s the lesson here? … when you mess up badly, (something we all do occasionally) and the customer comes up with a simple way to make it ‘right’ … then just do it an don’t try and be clever. Continue Reading

When It Says VIP … Make Sure It Is VIP (and NOT like this)…

One of things that I found interesting about my latest trip to New York was that nearly all of the VIP type upgrades I made actually added something to the experience, whether it was less time spent queuing, a slightly different area to stand-in which afforded a better view, or more access to tour guides or staff to give you more information, or provide anything you wanted. Continue Reading

Honour Has Been Restored … Normal Service Has Been Resumed…

..and that, really, is the way it should be … after all it’s probably no secret that I go into everything with the real and genuine expectation that things will all work out very much as I had planned … and anything that doesn’t go to plan, like that rather unfortunate episode with the steak a week or so ago, is just a temporary glitch. Continue Reading

2 minutes and £24k in the bank account…

I’m not sure whose idea it was, but the green saris and straw hats are almost perfect camouflage for the staff at the Mauritius hotel I’ve been staying at for nearly 2 weeks…

These green-clad ladies ‘emerge’ from the undergrowth, softly saying ‘Mr. Lowe how can I help you?’ only to then bow and ‘melt’ back in to the foliage (… and at times, yes, even though they were extremely polite they did catch me out, and did make me jump!)…

So what made the magically appearing and disappearing staff, early morning tropical bird song and the sound of the waves on the coral reef even better? Knowing that…

…I saved over £24k before I set foot on the outbound flight… How?

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