You Don’t Have To Be A ‘Rhino’, But You Do Need To Get Started…

Last Friday was one of the ‘biglyiest’ in American history as ‘The Donald’ took over the reins on the other side of the pond. I do of course wish America the best of luck over the next four years –… Continue Reading

Be prepared for the surprise ‘ramifications’ of your success…

I think I should start this rather curious tale by mentioning that the rear lawn area of Lowe Towers is bordered by a field on which I allow a local lady to graze her sheep. This is not usually an… Continue Reading

Why it’s not all about doing it like a ‘Pro’…

Clearly there’s a couple of messages here – firstly that assuming you’re doing something properly because it’s same way you’ve always done it, though something I know we’re all guilty of some times, is not really the way to be doing things… Continue Reading

The Only Stupid Question Is The One You Didn’t Ask…

There have been some strange arrivals here in the last couple of weeks … First of all, a Scotsman sent me a knife in the post… Normally, I wouldn’t necessarily consider this a good thing … however as it was… Continue Reading

Why We Sometimes Wish Our Online Business Came With A ‘Montage’ Sequence…

I really love a film reference or quote … I am, after all, the one with the in house team who call themselves the ‘Minions’ (after the little yellow chaps in Despicable Me) though I must point out that life here at HQ isn’t quite like that …. though a few casual observers have pointed out that the TV series ‘Blandings’ might not be too far off the mark… Continue Reading

Don’t You Know Who I Am…?

Despite being quite a distinctive and hopefully memorable chap, I usually can walk around without anyone batting an eyelid (a situation I don’t mind at all) … yet, in less than 30 hours at this hotel, surrounded by various oligarchs, retired footballers and the occasional ‘what’s-his-name’ from TV, no less than a dozen people I had never spoken to in my life said ‘hello Tim…’ Continue Reading

A Tale Of Two Sofas…

Of course these issues are in the process of being sorted out, but the lesson for us here is to always make sure that, unlike this bunch of rudderless buffoons, what you deliver in your business is every bit as good as whatever it was you showed them prior to taking their money. Continue Reading

Do You Have a Pop-up Profit Plan?

Don’t be alarmed by the use of the word ‘pop-up’ … I’m not going to start advocating the use of those dreadful things that irritate you while you’re browsing … but actually a different kind of ‘pop-up’ altogether – one that’s entirely more popular… Continue Reading

Social Media or Socially Medieval…?

With the increasing trend of young couples announcing their wedding or the impending birth of a child ‘officially’ on Facebook … and the fact that if you want to have a ‘proper’ argument with anybody these days it just has to be done on Twitter … you may be forgiven for asking that if you’re not on every Social Media platform in existence, are you missing out…? Continue Reading

Don’t Be Guilty of Premeditated Stupidity…

The ‘Pièce de Résistance’ of utter daftness though, is when we see something that not only inconveniences the customer, serves no purpose whatsoever AND potentially costs the company that makes it both customers and money… Continue Reading

Why ‘Hyperspace’ Isn’t Necessarily Better Than A Snail’s Pace

It seems these days we can have pretty much anything we want, delivered or downloaded to wherever we happen to be, in just a matter of moments … my question today is – because we can do things ten times faster than we could five years ago… does that present just as many issues for us as when things arrived really slowly – quite literally, bit by bit…? Continue Reading

Ignore This Simple Rule And Watch Your Customers Just Fly Away…

What’s the lesson here? … when you mess up badly, (something we all do occasionally) and the customer comes up with a simple way to make it ‘right’ … then just do it an don’t try and be clever. Continue Reading

Exactly How Much Information Is ‘Too Much’ Information…?

Seminars … Meetings … Bootcamps … Workshops. Call them whatever you want – I have been there at literally hundreds of them.

At some point, usually just before the first coffee break … somebody will be talking about the challenges we all face in this business and utter the phrase ‘there’s too much information out there’ or complain about ‘information overload’ … and nearly everybody else in the room will nod sagely. Continue Reading

Sore Paws, and Pause For Thought…

Now, I’m not a big one for talking about things like Karma … but it is not unreasonable to suggest that if you are fair and honest in the way you go about things, that in the majority of cases, you will be treated honestly and fairly yourself … and if you are repeatedly dishonest and underhand, word will get around and nobody will do business with you. Continue Reading

So, Does Your Product Have the ‘Shiny Wing Mirror’ Option ?

So, I’m sure you’re wondering what all this has got to do with your online business, after all, we’re not selling cars … well, neither, strictly speaking, were the folks at Jaguar – with those little extras and options, they were actually selling individuality and exclusiveness … and you can do exactly the same with your products. Continue Reading

This is SO Unfair … I Hate You! (some useful tips on how to avoid becoming a business teenager)

This person, we can only assume, must be going through what I can only describe as the online business equivalent of a ‘teenage phase’ … and I’m afraid there’s quite a lot of it about.

Metaphorically speaking, we all start as babies in this industry, then we learn at our own pace and eventually have some degree of success, and that’s when it can all go a bit wrong… Continue Reading

She Was Only a Grocer’s Daughter … What’s Your Excuse?

Yes, I’ll agree, it’s a slightly provocative way to start … but something occurred to me as I stood there watching the funeral procession of Baroness Thatcher that really could provide a wakeup call to those who might feel they are stuck in something of a rut… Continue Reading

Why We Must Mark The Passing Of Greatness…

This week of course started with the sad news that Baroness Thatcher had passed away. Whether she was known in your household as ‘Thatcher the Milk Snatcher’, ‘The Iron Lady’ or just as ‘Maggie’ … the impact she had on this country and its people during her decade or so as Prime Minister is undeniable, and is almost certainly a contributing factor to why you are reading this today. Continue Reading