We did it using 4 pairs of hands!

I think our rabbits have been trying to make a break for the big wide world… They have been systematically gnawing their way through their hutch… so before they tunnelled out completely, it became apparent we needed to order them a new ‘secure’ home…

As you may expect, the final choice of bunny home wasn’t some small inadequate ‘box’ with wire on the front… Oh no, the chosen one was something far more palatial, resembling more a penthouse suite, over 3 storeys, complete with a Jacuzzi and a glass elevator (OK… I joke, but I am talking about a ‘custom built deluxe bunny home’ commissioned by a chap in Northumberland…). It was weeks back that ‘She Who Must…’ did the final measure up and placed an order for the ‘creation!’

Anyway, last weekend came ‘the day’ to take delivery… ‘Northumberland bloke’ and his Dad brought the hutch down personally … however after unloading the hutch on to the side of the road… they prepared to drive off!!…

‘She Who Must…’ is a good egg and willing to give most things a go, but fortunately she used one of her special ‘looks’ to ensure ‘Northumberland bloke’ stayed on to help move the hutch in to the final resting place… the back garden…

Following grumbles from him saying…

‘Me father can’t lift it tho’, he’s just had ‘art attack…’

…I suddenly got roped in to lifting a 200lb rabbit hutch with ‘Northumberland bloke’.

And unfortunately it quickly became apparent it wasn’t going to fit through either of our 2 gates… (our fences are the ‘built in situ’ type (so the panels can’t be easily removed)…

‘She Who Must…’ insisted she’d pre-measured everything to fit, (however she’d stated what the base measurement should be not accounting for the roof overhang… oh dear!)

Plus since my gates have a top to them, the hutch couldn’t even be easily lifted up and over either…

So we went round to the neighbours, where fence panels were removed…

Then ‘Northumberland Bloke’, my neighbour, ‘She Who Must…’ and I then carried the bunny palace through …

Fairly easy, until the point that ‘She Who Must…’ got trapped in between the conservatory and the bamboo plant and dropped her end, followed by the neighbour tripping over a stump and letting go of his corner too … I felt like I was the only one carrying it!!

(‘She Who Must…’ did suggest rolling the thing along on drain pipes … the same approach used to build Stone Henge!!! But fortunately we didn’t have to resort to that and we eventually got it positioned…). And a fine creation it is too.

So are there lessons that can be learned from this?

Well there’s certainly plenty … but 3 obvious ones spring to mind…

1. Assumption can create a ‘problem’ unnecessarily … state things clearly, without assuming anything (A friend of mine from the corporate world once said ‘Assume, makes an ass out of you and me’ …and although that sounds like a lot of corporate nonsense there’s actually an element of truth to it…

Especially in our industry where a lot of our communication is undertaken by e-mail or phoene, its crotical to get details nailed down before starting.

2. Collaboration can make difficult things possible … (however be prepared to carry the can for a little bit if people stumble!)

3. The quality of service you provide will directly impact you future sales (or not)… Even with a fantastic product you need to consider the other elements that your customers need so they have an ‘excellent customer experience’, and are happy to recommend you, or make repeat purchases.

Oh, and one extra thought…

Don’t let your ‘significant other’ order really important things…! (Good job it was just a ‘deluxe bunny hutch’ …!) … I’m being beastly, but you know what I mean…

The problem now, is that the ungrateful rodents have started chewing through their new home… So I’m off to look for a ‘chew-proofing’ solution!

Tim Lowe

Publisher, Tim’s Business Lowe Down

Tim Lowe